Hi, I’m Paige.
I’m a ServiceNow UX consultant working with agencies on improving their citizens’ digital experiences.
In addition to my UX experience, I have over 7 years of experience in branding, illustration, and marketing.
UX/UI Case Studies
Improving Medicaid Renewals for the State of Missouri Utilizing the ServiceNow Platform
Who State of Missouri, USA
Role Design lead, requirements gathering, functionality workshops, wireframes, mockups, testing
Result Over 20K verified accounts and 2,300 renewals submitted to the online platform since go-live in May 2023
Enhancing City of Reno’s 311 Non-Emergency Services Using ServiceNow’s Service Portal
Who City of Reno, NV, USA
Role Design lead, requirements gathering, functionality workshops, wireframes, mockups
Revamping South Dakota’s Educator Certifications Using the ServiceNow Platform
Who State of South Dakota, USA
Role Wireframes and mockups
Redesigning Servos’s Website in 2 Weeks
Who Servos, LLC
Role Competitive analysis, wireframes, mockups, implementation
Result 43% increase in site visits and 143% increase in impressions
Blogs
Designing for Inclusivity: Choosing Accessible Typefaces
Typefaces are one of the most obvious ways to identify your brand to your users. The typeface you choose will speak volumes about the image you want to portray to your users and what values you prioritize. But there's a million typefaces in the world. How do you...
6 Ways to Quickly Improve Your Accessibility Practices
Accessibility seems big and scary (the EU passed new legislation to go into effect in 2025 that could include jail time, and the US updated ADA regulations that go into effect starting in 2026). However, it doesn't have to intimidating or difficult to implement in...
5 Things I learned from Winning the Hackathon
My coworker Jesalyn Smith asked me to join her team for this year’s Hackathon, and I naively agreed. I had NO idea what I was getting into (looking at you, stressfully editing our pitch video in the last 15 minutes), but I’m sure glad I joined in. Here’s what I...
Other Projects
